You are required to check and test the hire equipment within 48 hours of delivery. This allows us to rectify any issues in a timely manner.
Cancellations, returns and refunds
We know that labour and birth can throw you a curve-ball and that your plans can change. If this were to occur, you need to have confidence that the services that you are relying upon for your ideal birth are also flexible and can respond positively to any changes that may occur. In pursuit of this, we have explained our hires cancellation policy as clearly as we are able -
We do not offer refunds or partial refunds for hire pools returned unused or returned prior to the end of the 6-week hire period. Our hire charges cover the whole 6-week hire to you and we assume that during this period, it is not available for others to hire. The charges also cover the cleaning and checking of all equipment - all items that leave our premises are tested and cleaned to our ISO-established standards on their return to our facility regardless of whether the hirer has 'used' the equipment.
Hire Pool Cleaning/Damage Charges
When you hire from Janma UK, you recognise that the pool and equipment remain the property of Janma UK and you understand that you should return the pool and hire equipment undamaged, dry and clean (wiped down and any bodily fluids that are present on the pool are cleaned off - we do not require you to do a deep clean, just a general wipe down to remove fluids as soon as possible!). As we do not ask for a security deposit for your hire, you acknowledge that we reserve the right to charge additional fees if the hire equipment is returned damaged, wet or otherwise soiled to reflect the additional cleaning required or loss of equipment incurred.
Please note, filling the pool with water (or anything else) without using a liner is against out Terms and Conditions and will result in additional charges for a deep clean - whether you have used the pool or not.
The schedule of fees is listed below.
The price for the hire is inclusive of delivery / shipping to you and collection. Please ensure the pool and return equipment are in the sealed crate ready to go when collection is arranged.
On return of the equipment the items will be checked off, tested and cleaned usually within 1-3 days, but during busy periods this can extend to 5-7 working days. We inflate the pool upon return, keeping a written and, when necessary, a photographic or video record of the pool to ensure that any issues are picked up as early as possible.
You can find our table of additional charges below and this is the standard that we will use for assessment. Any charges deemed necessary will be notified to the customer once we have received the pool back and it has been checked in by our dedicated hire pool cleaning team. We provide guidance in the instructions manual (included with the hire equipment) to help you avoid any potential charges. If further clarity is required, please feel free to contact us by phone or email.
Additional Fees
Pool damaged due to negligence.
Cost of repair or replacement for the equipment
Pool returned soiled or stained because it has not been wiped clean immediately or prior to packaging for return
£50
Pool returned wet, damp or mouldy
£50
Failure to return items requested – hire pool, submersible pump, electric pump, tap connectors (x3)
Items chargeable at replacement cost
Unauthorised hire extension
£20 per week unauthorised or part thereof
N.B.
Please ensure that your home insurance is valid and updated as any damage to home fixtures, fittings or structure caused by the use of the hire equipment is the responsibility of the householder.
